STANDARDS AND EXPECTATIONS
Published on 21 Jul 2006 at 11:38 am.
No Comments.
Filed under Uncategorized.
One of my clients shared this with me and gave me permission to share it with all of you!
He did not want to be identified - but I’d like to say THANKS to him anyway! Hope you enjoy his perspective on this topic!
My best college professors were “tough” but fair. In business, employees, on some levels want the same thing- to be challenged BUT the trick (and where most fail) is keeping it fair, fun and consistent…otherwise office politics will follow.
It is paramount that everyone learns, by clear example (Fire sub par & Promote above average performers) what is expected and what will NOT be tolerated. WORDS mean very little. Leading by example and maintaining high standards in an office (and in our own lives) is the key.
This lesson can easily translate to the client side as well. If you demonstrate low standards by caving in or not being professional and thorough, you will set a very dangerous precedent. The client will start to view that recruiter as weak. As a result, the recruiter will pick up on it and see him/her self in the same way. (Looking glass-self theory; we see ourselves how others see us). This leads to poor performance and less than ideal business relationships. The reciprocal is also true. You mentioned something that was very true; when a recruiter (person) does well, they are on a high and everything seems to work- objections are easily overcome. The genesis of peak performance therefore comes from within (it can’t always just simply be taught- thought that helps). The foundations need to be in place starting with Standards and Expectations.
I’ve been accused often of being the “SHOW ME” type of individual. Don’t tell me - show me, which in essence is the lesson to be learned from this article. Hope you enjoyed it as much as I did.
Have an awesome day….Barb Bruno, CPC
